IPTV Czech FAQ
Find practical answers about plans, connections, setup, trials and support.
How do I correct an email address after sending a request?
Contact support with your order reference and explain the correction. Do not submit another request just to change an address. Never include account passwords in the message.
Why does my confirmation say awaiting manual setup?
The request has been recorded for review. It does not mean payment was collected or access was provisioned. Support confirms the next setup step.
Does opening the free-trial form use up a trial?
No. Opening the form creates nothing and leaves an existing paid selection intact. Only a valid deliberate submission sends a request for review.
Can I choose more than one connection on a trial?
The trial request uses one connection and has a zero total. Paid plans have a separate one-to-five connection selector.
What should I do if the order total changes?
Wait for the summary to finish recalculating after changing connections. Review the tier, term and total before submitting; do not proceed if the summary is unexpected.
Where do I find model-specific installation steps?
Use the device directory to find your platform, then follow the main setup guide for entering the supplied service details.
What if my protected confirmation link does not open?
Use the original complete link. If the order belongs to an account, sign in to that account. Contact support with the reference if access still fails; do not publish the private link.
How can I report a missing programme or language?
Send the exact channel or title, episode where relevant, time and desired audio or subtitle language. A catalogue total does not guarantee an individual item; see the channel checklist.
Related guides
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