Refund and Cancellation Information
The request form takes no payment. Any later payment, cancellation or refund conditions must be confirmed with support before you pay.
Before arranging payment
Test the service and confirm the selected plan, duration, connections and required features. Ask for the applicable payment and cancellation conditions in your existing support conversation. Keep a copy of the information provided.
If you submitted the wrong request
Reply to your service email with the order reference and explain the correction. Do not submit repeated orders simply to change a phone number or ask a question. An unpaid request is not evidence that money has been collected.
If a payment has already been arranged
Contact support using the existing conversation and provide the relevant order reference. Do not send full card details. The outcome depends on the agreed terms, applicable rights and the facts of the request.
No refund period or blanket eligibility promise is invented here. The owner must supply the final policy and legal operator information before this page can state more specific conditions.